We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions

Can't find the answer to your question?

We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions



Can't find the answer to your question?

General Questions

I made a mistake on my order, how can I change it?

Mommy brain is a thing, we know. Don't sweat it, we'll help figure it out. If you need to change anything on your order (i.e. product, shipping/billing address, etc.) don't hesitate to let us know via the "Contact US" button. If the order hasn't been fulfilled or shipped yet we'll be do our best to accommodate.

How long does order processing take?

We strive to process all orders ASAP. Once the order is received it usually takes 24-48 business hours to get fulfilled and shipped. In some cases this may take longer. We will notify you about tracking updates via email.

How can I get Free Shipping and how long does Free Shipping take?

Free shipping is available on all orders of $75+. Shipping times normally take 3-7 business days with the "Standard Shipping" option. Some products might qualify for Express shipping for an additional cost.

What shipping carriers do you use?

We utilize various shipping carriers to get your order delivered to you quickly. You will be notified with tracking information once your order is processed and shipped.

Where do you ship orders from?

Many of the products we carry ship directly from the USA while others come from our European warehouse. Most infant formula products come fresh from Europe to your door. We utilize an expedited shipping service and orders typically arrive in 2-7 business days with the "Free Shipping" option. Express shipping (1-2 business days) options are available for select items and will display at checkout.

Do you offer Express Shipping?

Some items in our store qualify for Express shipping, at an additional cost. Available shipping options will display at checkout.

Where do you source your products?

The products listed on our website are sourced from reputable sources from around the world. Brand name products are guaranteed to be authentic.

Customs & Duty Charges

For customers outside of the USA, we ask that all of our customers be mindful of customs and duty charges that may be applicable upon import into the destination country. These are the responsibility of the buyer and will vary by country. In some instances there may be no duty and in others the shipping carrier will calculate and collect the duty at time of delivery. Please contact or visit the website of your country's customs department to inquire about these charges.

How do I prepare the formula?

We have a comprehensive explanation on how to prepare the formulas carried in our shop. Click Here to narrow down the instructions you need.

Satisfaction Guarantee

We want to ensure that you are 100% satisfied. If you have any problem or concern with your order don't hesitate to let us know and we'll do our best to make it right.

What's your return policy?

We offer a 30 day return policy on most items. Please visit the Returns Page for more information on what products can be returned and instructions on how to initiate a return.