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We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions

Can't find the answer to your question?

We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions

 

 

Can't find the answer to your question?

General Questions

How do I prepare the formula?

We have a comprehensive explanation on how to prepare the formulas carried in our shop. Click Here to narrow down the instructions you need.

I made a mistake on my order, how can I change it?

Mommy brain is a thing, we know. Don't sweat it, we'll help figure it out. If you need to change anything on your order (i.e. product, shipping/billing address, etc.) don't hesitate to let us know via the "Contact US" button. If the order hasn't been fulfilled or shipped yet we'll be do our best to accommodate.

How long does order processing take?

We strive to process all orders ASAP. Once the order is received it usually takes 24 business hours to get fulfilled and shipped.

How long does Free Shipping take?

Free shipping is available on all orders of $25+. For customers on the East coast and Central US orders typically take 1-3 days to arrive. Free shipping to the west coast can sometimes take as long as 5 days.

What shipping carriers do you use?

We utilize the three major shipping carriers - USPS, FedEx or UPS. Express orders are shipped via FedEx or UPS.

What is the Express shipping cutoff time (FedEx 2 Day / FedEx Standard Overnight / FedEx Priority Overnight)?

All orders received with FedEx 2 Day, FedEx Standard Overnight or FedEx Priority Overnight as the shipping method will go out same day as long as the order is received by 1PM EST, Monday - Friday. Orders received on a Saturday or Sunday will go out with the Monday pickup (Holidays Excluded).  
FedEx Standard Overnight only delivers Monday - Friday. For overnight orders placed on a Friday before 1PM the order will arrive on Monday.

Where do you source your products?

All the products we sell are guaranteed to be 100% genuine and authentic. We source them direct from the manufacturer or the authorized distributor and oversee the entire logistics chain to ensure the product is maintained and handled properly throughout the entire process.  

Is the formula you carry irradiated when imported?

All of the products we import, especially baby formula, are declared as such which bypasses irradiation scanners when going through customs. This form of declaration carries additional import fees which many other companies either overlook or try to save shipping costs on. By managing the end-to-end shipping of our products we are able to ensure the formula's we carry are free from radiation scans.

Why does the product expiration date look different?

Please note that Europe has a slightly different format for writing dates, in this case expiration dates. The format is DD/MM/YYYY instead of the American version that we're used to, MM/DD/YYYY. For example, a date written as 4/10/2021 is interpreted as October 4th, 2021.
Rest assured that the products we sell are fresh and have extended expiration dates. We receive new shipments weekly to ensure quality and shelf life.

What's the weaning process?

You can learn more about how to wean your baby by checking out our blog HERE

I never imagined giving my baby formula, is formula right for me?

This was the same question we were asking ourselves. Our son was two months old and my wife was constantly tired and drained from breastfeeding. Her dizzy spells had gotten so bad that we both agreed that we needed to supplement our infants diet with formula. We discussed the option with our pediatrician who advised us it was okay. Our son enjoyed the Lebenswert formula we began mixing into his breastmilk and my wife slowly began to feel "normal" again. If you find yourself in a similar situation then we highly recommend considering organic formula.

Subscription Questions

How do I make changes to my Subscription?

Most changes to your Subscription can be made directly from within your account. Simply log into your account via the link at the top of the page. Once logged in look for the option called "Manage Subscription." There you will see all the options available including address updates, quantities and frequencies, as well as swapping in the next stage of formula.

I have a Subscription but don't remember my login?

If you don't recall the password to your account we can help reset or get it setup. Message us using the "Contact Us" button about the issue.

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